Caesars Palace Phone Numbers and Emails

Toll-Free Number:

  • (866) 227-5938

Customer Service:

  • (866) 503-4782
    Toll Free
  • (866) 605-9006
    TTY
  • (855) 633-8238

Caesars Palace Email:

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Contact Information

Caesars Palace Website:

Caesars Palace Help Center:

Corporate Office Address:

Caesars Palace
3655, S Las Vegas Blvd
Las Vegas, Nevada 89123
United States

Caesars Palace Customer Service Reviews

1.4 / 5
Bad
Kristi C Ike
Worst customer service you could ever imagine
stars-rating stars-rating stars-rating stars-rating stars-rating
1.0

Ive had the account for about a month or so. Well three months.

It took them two months to verify my identification I sent. I got so impatient after like a week I canceled and closed. Ended up opening it back up for another shot. Few days ago did a friend referral for a promotion theyre running.

Friend signs up with your link, deposits 50$ bets 50$ then within 7 days you and friend get credits. My friend did all of that and when he places his bet it showed on my account under referrals as pending once his bet settled we both had our credits inside of two hours.
This is where the issue starts. I then do another reference with another friend yesterday morning. He uses my link (mustve messed up here) signs up, places the 50$ bet.

Doesnt show as pending like before and thats where I started to feel unsure. His bet settles at noon yesterday and doesnt even show up on either of o ur. I go to customer service live chat to eat basically say it takes 7 days to credited and keep repeating the terms of the promotion. Clearly not understanding that Im saying it didnt wirk.

Or simply not giving a *** This happens 5 more times. Once through email where I have the screenshots. They refuse to let me talk to a supervisor. I know it didnt work.

Im telling you. They wont reason. They do not give a *** about you. Idk how these people keep customers.

No reason no or logic.

Super disrespectful.
Also the payouts are probably the worst Ive ever experienced person and the app doesnt run great, the Sportsbook has limited wager options. Not sure how they are making money with abysmal customer service and not honoring promos on top of it.

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Guest-5404788
Not paying me

Thiefs stole my money without any response after losing all year .Win one week wont pay toatally no response every time I contacted escalation Micheal levinson is a waste of a paid position .I wouldnt recommend anyone using this this thievery of a scam company %I will be in on the share holder meeting letting the investors what kind of company there in vesting in.

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Jeni Wnl
Not paying me

Thiefs stole my money without any response after losing all year .Win one week wont pay.They all of a sudden told me I voluntarily closed account then then closed account unable to get 4800 out and will not talk to me or handle the issue all my other Caesars accounts are in good standing .Loose 60000 win 5000 and dont get paid !!!

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Guest-5397657
Not paying me

Ive all of a sudden got my account closed after losing 16 weeks in a row .All other states but Arizona for Caesars is open.Ive called customer service for 6 straight days with zero answers .They have 4800 dollars of mine and basically starting my money William hill is a thief .Cant even get into acct all other accounts in every other state for Caesars is opened morales no sense

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How Good is Caesars Palace's Customer Service?

Rogene Ttc
Rogene Ttc
Feels Satisfied | Jul 14, 2023

They knew what extensions to put me with

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Glendia Npc
Glendia Npc
Feels Satisfied | Nov 04, 2022

I received quality customer service

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Summary of Caesars Palace Customer Service Calls

105 TOTAL
CALLS
04:26 AVG CALL
DURATION
13% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Caesars Palace?

Request for Information Question:

  • “Tech support”
  • “Confirmation number”
  • “Need to speak with Kristyn Belen from your custom service”

Payments and Charges Question:

  • “Unauthorized bets on app”
  • “Deposit hasn't been returned”
  • “Billing”

Cards Question:

  • “Card transaction for 2021”
  • “Lost credit card”
  • “I visit your hotel on 21st Oct 2024 my credit card is still on hold”

Product/ Service Question:

  • “Game play”
  • “Bathroom door locked and room phone doesn't work”
  • “Firework show”

Account Question:

  • “Change phone number”
  • “To complain about the online betting suppleness my account and won't talk to me on the phone”
  • “Unable to get into my account and email not received”

Shipping and Delivery Question:

  • “Lost item”
  • “Parcel not picked up 7270”

Staff Question:

  • “Rude employees”

Refund Question:

  • “Refund requested”

Employment Question:

  • “Regarding job enquiry”

Other Question:

  • “Dispute”
  • “I want to perchase some excursions”
  • “I had $1,500 stolen out my vehicle in you parking garage in New Orleans Harris”

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